May 18th, 2020
ePlus Remains Committed to the Safety of our Employees, and Enablement of our Customers and Partners Around the World
ePlus greatly values our customer relationship and shares in supporting efforts to closely monitor and respond to the evolving COVID-19 pandemic. Our top priorities remain the health and wellbeing of our employees, and the continued satisfaction and support of our customers and business partners. We are 100% committed to driving positive business outcomes—safely, and consistent with the guidance from public health authorities.
Our management team is actively reviewing and providing employees with updated information from the Centers for Disease Control and Prevention (CDC), the World Health Organization (WHO), and other federal, state, and local government entities to ensure ePlus is following the latest requirements and recommendations. To the extent these updates impact our work for you, we pledge to communicate early and often.
ePlus has continuously executed against and adjusted our business continuity plans to maximize our ability to support our employees and customers. We continue to take precautionary steps to ensure the safety and welfare of our employees and customers, including but not limited to implementing a flexible work from home strategy applicable to all offices in an effort to help stop the spread of coronavirus, and providing face coverings and reinforcing the importance of social distancing and hygiene to employees who perform essential services onsite with customers supporting the critical infrastructure sectors.
Our managed service teams are distributed across the United States with the ability to leverage technology to provide seamless coverage from any combination of work and/or home offices. While ePlus and many of our customers and vendor partners have restricted travel, we are able to leverage video and other collaborative tools to continue to be responsive.
The world may be changing around us, but nothing will change ePlus’ determination to provide the support you need to meet your business objectives—now, and as we move forward together into the “new normal.” Our account relationship teams are actively engaging with our customers, to make sure they have the support needed in adjusting to changes in the business environment and government directives. We are working closely with our partners to address varying impacts on their supply chain to satisfy infrastructure needs. ePlus has also setup several email aliases as well as a resource page to support specific customer inquiries via our deep technical expertise and broad partnerships. We are readily available to assist customers in critical areas, including remote worker productivity, collaboration tools, distributed security, and cloud sprawl/cost optimization, just to name a few. The links below can also be used in addition to directly contacting your account executive or inside sales support.
Please don’t hesitate to reach out if we can be of any assistance in these areas or beyond. Thank you for the opportunity to service your technology needs and be assured that ePlus is here to serve as a trusted advisor, now and in the future.
Be Safe, Be Smart, Be Kind!
Darren S. Raiguel
Chief Operating Officer, ePlus, inc.
President, ePlus Technology, inc.