Collaboration technology enables people to come together and share ideas to an unprecedented degree. In many businesses, these interactions are governed by complex regulations such as the Payment Card Industry Data Security Standard (PCI-DSS), the General Data Protection Regulation (GDPR), Fair Debt Collection Practices Act (FDCPA), the Health Insurance Portability and Accountability Act (HIPAA), and the Dodd-Frank Act.
Complying with these rules across voice, video, social, email, mobile, and chat channels is critical to avoid fines and legal liabilities. ePlus provides affordable solutions that use artificial intelligence to deliver real-time risk assessments, fraud alerts, and compliance reporting.
Recording requirements have gotten more complex as contact centers have branched out into multiple channels and interactions can include more than one mode of communication. We address this challenge by implementing recording solutions that can support your environment as it is today and as it might be tomorrow.
Along with the ability to capture important interactions, we use onboard intelligence to exclude sensitive data while retaining critical details. We also consider how these records will be identified, stored, shared, secured, and retrieved.
Whether you need to establish a new contact center or update an existing operation, we have recording and compliance solutions to match your operational needs. We evaluate usage to ensure that your solution has sufficient capacity to scale as traffic increases.
Continuity is a key requirement for regulated communications as well. To ensure compliance, we only provide solutions that deliver high local and geographic availability and quick disaster recovery across storage components, databases, sites, and servers. Eliminating any single point of failure is baked into our strategy for maximizing resiliency.