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Next-Level Collaboration as a Service

Your time and your team are valuable. So is your network. There’s an easy, reliable and cost-optimized way to better utilize the investment you’re making in both. 

Hosted in world class data centers, and managed by ePlus, our cloud-based calling and contact center solutions are built on the strength and functionality of Cisco's Cloud Platform.

ePlus Cloud Collaboration allows organizations to alleviate day-to-day management, monitoring and cost associated with on-premise systems and migrate to a seamless, feature-rich cloud experience in an easy-to-consume subscription model with predictable cost. 

Whether you're migrating from an existing on-premise Cisco Unified Communications or Contact Center solution, or any other solution, ePlus Cloud Collaboration will improve the collaboration experience for your users, increase service quality and reliability, reduce overhead costs and reliance on in-house resources, and provide the high-performance capabilities and flexibility that you can only get from a cloud-based solution.

Offered as a service, the management and monitoring of routine core calling and contact center functions is taken off your plate while simultaneously increasing predictability and reducing cost. Leveraging ePlus Cloud Collaboration eliminates your need to pay for and reserve physical space in your data center, manually conduct updates, increase fluctuating power requirements and manage multiple service providers. We do it all for you.

ePlus Cloud Collaboration is provided through a secure network of five operations centers, staffed by a team who is “always on” watching and monitoring your system, identifying and remediating problems before you have to call and ensuring updates are made in real time.


ePlus Cloud Collaboration

Learn more about how you can get all the benefits of Cisco Collaboration delivered as a service and supported by ePlus Managed Services.

Read the eBook

Data Protection

Protect Your Investment 

ePlus Cloud Collaboration is fully compatible with existing Cisco hardware investments. If you have already purchased Cisco handsets, telepresence units, and other on-premise equipment, your current technology will operate as they always have. No need for costly hardware upgrades.

Keep Your Voice Carrier (or not)

Want to keep your existing voice carrier? You can. Want to switch to another provider? You can do that, too.  With ePlus Cloud Collaboration, you have options. You select the carrier services you want to use and maintain control to keep this expense competitive with market.
Desktop as a Service (DaaS)

Host Complimentary Applications

ePlus Cloud Collaboration platform also enables you to host complimentary applications, such as Cisco Contact Center. Hosted in the same cloud data center, this allows you to create the full, feature rich seamless experience for your end users. 

Automated Virtual Assistant for Collaboration Spaces

ePlus Automated Virtual Assistant (ePlus AVA™) for Collaboration Spaces provides automated testing and reporting on the health of conference rooms, workspaces, and Cisco video devices to ensure effective operations and a wonderful end user experience. 

What can AVA do for you? 

  • Provides peace of mind via synthetic testing and inspection of the room, video endpoint and network 
  • Anytime scheduled or on-demand testing 
  • Automates help tickets 
  • Automates reporting for dashboard analytics, with real-time insights by geo and device type for the entire collaboration environment 
  • Expedites resolution time, decreasing operational overhead while increasing availability 
  • Increases adoption and the ROI of your collaboration spaces 
  • Gives time back to IT and A/V support staff 

ESG Research on Cloud Collaboration and Collaboration Services




Supporting Hybrid Work with Cloud Collaboration

According to ESG research, top reported impact of the pandemic was the broader use of online collaboration tools. That means it's probably time to reassess your solutions to reduce complexity, increase efficiency, and deliver a seamless experience for on-site and remote workers alike. Read the full whitepaper or watch the video to learn more.

Managed Collaboration Services

A recent ESG research study shows that 49% of respondents say the increase in remote work is a top reason for their organizations increased IT complexity. Read the full whitepaper or watch the video to learn more.

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