ePlus Service Desk

    

ePlus Service Desk

Managing users, technology, and the overall growth of your company’s IT infrastructure can be a daunting task.  By leveraging ePlus Service Desk, you’ll benefit from an ITIL-compliant framework and a central point of contact to troubleshoot, triage, and resolve your IT service issues with efficacy and speed.  Trust ePlus to handle this function, and keep your staff focused where it counts—on your core business.

 

What outcomes can you expect when you leverage ePlus Service Desk, a multi-functional, integrated, and global offering?  You’ll see greatly improved process efficiencies and productivity improvements as a result of proven call flow methodologies and elevated problem handling management. 

 


Dedicated Resources

  • Secure level one and two technical support
  • Quick onboarding and assigned Customer Success Manager
  • Service Business Reviews (service analysis and service level target metrics for continuous improvement)

Faster Resolution

  • 24x7x365 support from 100% U.S.-based ePlus facilities
  • Phone, email, and chat support
  • ServiceNow ticketing web portal
  • Remote desktop support

Better Quality Control

  • ITIL-certified processes and best practices
  • Better management visibility
  • Customized greetings, reports, and surveys
  • Tailored knowledge base

Customized Approach to Maximize Your Bandwidth

ePlus will design a help/service desk strategy that fits into your overall corporate plan and delivers the greatest impact—from enterprise-level to departmental support or a completely customized solution.  You choose which options make the most sense for your specific needs.

 

You can also supplement our offerings with additional services:


  • Backup Verification
  • Application Monitoring
  • Patch Management
  • Employee Onboarding and Termination
  • Batch Job Processing
  • Nationwide Onsite Rollouts and Coordination
  • Asset Management  

 
maximizebandwidth

Want to learn more?

Outsource your Service Desk to ePlus and watch your efficiency soar.  To learn more, contact us today.