ePlus Lifecycle Services Support

Synergistic Benefits of a Co-Delivered Model for Multi-Vendor Architecture Support

When it comes to managing your IT infrastructure, a full architecture view is required—one that extends beyond a single manufacturer or component and spans both hardware and software. Watch the video to the right to see how ePlus and Cisco work together to co-deliver Partner Lifecycle Services Support (PLS-S). Read our press release to announce that ePlus is the first Cisco partner in the Americas, and the second worldwide, to build out services through PLS-S, branded as ePlus Lifecycle Services Support (eLSS).

Co-Delivered model with Cisco

• Automated, integrated, and shared ticket data for efficient and accelerated issue resolution
• Cisco support as needed to address complex issues
• Program is qualified and fully-backed by Cisco

Benefits of ePlus Lifecycle Services Support:

• Faster mean time to resolution
• Expedited connection to solution experts
• Minimized IT and business disruption
• Predictable costs to plan for expansions or new deployments

What Makes ePlus Different?

ePlus Lifecycle Services Support complements ePlus’ existing services portfolio, which includes Enhanced Maintenance Support for device-level issues as well as full Managed Services for proactive monitoring and management. ePlus provides 24x7x365 level 1, 2, and 3 support from multiple U.S.-based Network Operations Centers (NOCs) staffed with 100+ engineers.  ePlus Lifecycle Services Support leverages a unique combination of:

• People: An assigned Customer Success Manager provides white-glove support.
• Process: Our team will stay engaged with you and work in conjunction with Cisco and third-party vendors to follow the issue through its life.
• Tools: Our propriety Executive Dashboard provides multi-vendor analytics from a single pane of glass for fast and efficient problem resolution.  For ticketing, ePlus uses a ServiceNow portal that can be integrated with your ServiceNow environment as well.