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Synergistic Benefits of a Co-Delivered Model for Multi-Vendor Architecture Support

When it comes to managing your IT infrastructure, a full architecture view is required—one that extends beyond a single manufacturer or component and spans both hardware and software. Watch the video to the right to see how ePlus and Cisco work together to co-deliver Partner Lifecycle Services Support (PLS-S). Read our press release to announce that ePlus is the first Cisco partner in the Americas, and the second worldwide, to build out services through PLS-S, branded as ePlus Lifecycle Services Support (eLSS).

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Co-Delivered model with Cisco

  • Automated, integrated, and shared ticket data for efficient and accelerated issue resolution
  • Cisco support as needed to address complex issues
  • Program is qualified and fully-backed by Cisco

Benefits of ePlus Lifecycle Services Support:

  • Faster mean time to resolution
  • Expedited connection to solution experts
  • Minimized IT and business disruption
  • Predictable costs to plan for expansions or new deployments
Why ePlus

What Makes ePlus Different?

ePlus Lifecycle Services Support complements ePlus’ existing services portfolio, which includes Enhanced Maintenance Support for device-level issues as well as full Managed Services for proactive monitoring and management. ePlus provides 24x7x365 level 1, 2, and 3 support from multiple U.S.-based Network Operations Centers (NOCs) staffed with 100+ engineers.  ePlus Lifecycle Services Support leverages a unique combination of:

  • People: An assigned Customer Success Manager provides white-glove support.
  • Process: Our team will stay engaged with you and work in conjunction with Cisco and third-party vendors to follow the issue through its life.
  • Tools: Our propriety Executive Dashboard provides multi-vendor analytics from a single pane of glass for fast and efficient problem resolution.  For ticketing, ePlus uses a ServiceNow portal that can be integrated with your ServiceNow environment as well.

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