Our first step is to perform a full inventory assessment and rationalization for your sites that cover services, contracts, and spend across your global carriers. We establish an API or EDI connection into your carrier's billing system and provide full visibility via a centralized carrier management portal with shared access. Our initial audit includes tax verification, utilization, and active and inactive services—and becomes our baseline. This initial audit typically yields significant savings and credits, of which you keep the full amount. In fact, savings found throughout the ongoing management and routine audits of your environment are 100% yours to keep.
Once we've established your baseline, we move into ongoing monthly managed services. Each month we collect your invoices electronically through our integration with your carrier billing portals and review those invoices via our AI software, which tracks any discrepancies and billing anomalies. When a billing error is identified, a ticket is opened in our system and we track down to remediate and credit the service directly with your carriers. This ensures that monthly billing is accurate prior to payment—down to the penny.
After completing our monthly audit of your invoices and validating services and bills, we integrate with your accounts payable process. We provide a full suite of custom reporting, analytics, spend trends for tax, service, location, and more, as well as fully automate your charge back/cost back allocation processes. We can also handle GL coding and any other custom services you may require.
We also handle moves, adds, changes, or disconnects (MACD) of any service from any carrier as well as provide full project management for the deployment and provisioning of new circuit roll outs. Rather than spend countless hours on the phone with your carriers tracking truck rolls and escalating deployment timelines, our team will fully manage deployments and disconnects to ensure that your network team is able to focus their time and energy on more strategic tasks.
Lastly, we offer a full bill pay solution. Instead of managing dozens, if not hundreds, of invoices and payments on a monthly basis you can simply fund ePlus, and we will pay your carriers on your behalf.