ePlus + Zoom
The partnership combines Zoom's innovative platform with ePlus's design, deployment and support expertise to offer:
- Simplified Deployment and Management: ePlus manages the entire lifecycle of Zoom's cloud-based solutions, offering "as a Service" models (e.g., Zoom Phone as a Service, Zoom Workspace as a Service, Zoom Contact Center as a Service), which reduces complexity and frees up internal IT resources, allowing them to focus on more business generating activities.
- Optimized Business Outcomes: We ensure that the implementation of Zoom solutions aligns with specific customer business goals, such as accelerating workplace transformation, enhancing employee and customer experiences, and achieving predictable cost models.
- Expert Guidance and Support: Customers benefit from ePlus's experience in seamlessly integrating Zoom into existing complex enterprise environments and maximizing the utilization of advanced features like the AI Companion through dedicated support and training.
- Risk Mitigation: ePlus helps ensure that Zoom solutions meet compliance, security, and privacy requirements, providing a reliable and secure environment for communications.
Why ePlus for Zoom
- Zoom Platinum Partner
- 600+ technical Zoom accreditations across 65 ePlus technology experts
- 1st to Market with true Managed Service
- Partner Advisory Council Representation
Key Accreditations:
- Zoom Workplace (Suite) – Sales, Deployment, Support
- Zoom Phone – Sales, Deployment, Support
- Zoom Contact Center (ZCX) – Sales, Deployment, Support
ePlus Zoom as a Service
ePlus and Zoom deliver a comprehensive, integrated "Collaboration as a Service" (CaaS) solution that leverages Zoom's innovative platform and ePlus's deep technical expertise and managed services to drive positive business outcomes and maximize ROI for customers.
Included in our "as a Service” offerings are:
- All-in-one solution: Zoom Phone, Contact Center, Meetings, Rooms & Devices
- Flexible consumption model: choose any or all services and scale as needed.
- Simple, predictable pricing: per-user, per-month bundles for easy budgeting.
- Carrier flexibility: use Zoom PSTN, or a cloud connected provider of your choice.
- Streamlined management: fully managed by ePlus for faster deployment and lower overhead.
Revolutionize Customer Experience
Zoom Contact Center can help organizations achieve:
- Higher Ratings: Unify your platforms to significantly raise customer satisfaction scores.
- Better Efficiency: Empower agents with AI and streamlined workflows to do more in less time.
- Reduced Overhead: Cut costs by replacing old hardware with remote-friendly AI solutions.
Increased Growth: Turn great experiences into loyal customers and higher revenue.
Call and Connect from Anywhere with Zoom Phone
Teams stay connected. When every call counts, you need more than a phone system. Zoom Phone combines enterprise-grade reliability, global reach, and built-in security with AI-first simplicity, so you can better serve callers, keep teams connected, and scale faster. ePlus Zoom Phone-as-a-Service is a modern, enterprise-grade phone system built into the globally trusted Zoom platform and managed by ePlus. Unlike a siloed PBX, it provides a seamless, unified experience where your phone, video meetings, and team chat all live in a single application on your desktop and/or mobile device.
Collaboration in One Platform with Zoom Workplace
Transform the way you work with an AI-first approach to streamline communications, improve productivity, increase employee engagement, and optimize flexible work, all with Zoom Workplace and Zoom AI Companion. ePlus Zoom Workplace as a Service is a fully-managed, cloud-based collaboration platform that integrates Zoom’s core communication tools like Phone, Meetings and Team Chat with productivity features such as AI Companion, Whiteboard, Notes and Docs. Zoom Workplace provides a seamless user experience that extends across all your devices, from your desktop to your mobile phone and into the conference room.