ePlus Managed Services

MONITOR:

Proactive 24x7x365 monitoring to identify and notify about performance and availability issues

MANAGE:

Expands upon the MONITOR offering to isolate and remediate incidents plus move, add, and change levels of service

MAXIMIZE:

Builds upon the MONITOR and MANAGE levels with strategic oversight as well as enhanced tools and services for optimized network management

• Enhanced Maintenance Support: Leverage a seamless and simplified alternative to standard manufacturer support with improved operational efficiency, faster time to resolution, and reduced risk.
• Storage-as-a-Service: Deploy an on-premises solution to satisfy the needs of your critical data sets and leverage a highly-dynamic and burstable consumption model.
• Service Desk: Rely on an ITIL-compliant framework and a central point of contact to troubleshoot, triage, and resolve your IT service issues with efficacy and speed.
• ePlus Managed Backup and Recovery: Reduce risk of data loss with immutability and expert-led oversight.
• Unified Communications-as-a-Service: Transform the way your organization communicates by bringing voice, video, messaging, AI assistants, and devices together into one simple platform.

• Cloud Managed Services for Azure: Helps you reduce risk, control costs, and scale cloud operations with precision.
• Managed Security Services: Personalize cyber security services to the top risks and compliance needs of your business to maximize your ROI while focusing on the most pressing risks and needs.
• Managed Network Services: Keep your network environments secure and available, and in alignment with your infrastructure needs and budget.
• Connectivity and Carrier Expense Management: Use our purpose-built portal to monitor your contracts and circuits to ensure compliance and availability.
• Managed Power Protection: Keep UPS and other critical systems running for maximum uptime and free your IT team to focus on your business.

• Service Business Reviews provide a collaborative opportunity to evaluate the quality of service delivery and discuss ePlus-provided recommendations for optimization.
• Flexible service models allow you to choose options that best fit your specific environment and business requirements.

• Dedicated Customer Success Professionals provide personalized support to tailor your customer experience, maximize the impact for your organization, and identify opportunities for innovation and growth.
• Ongoing customer feedback creates a mechanism for continuous improvement of dashboard, deliverables, and offerings.