Biotechnology Company Expands Managed Services Engagement with ePlus to Support Azure
Scales Azure environment without having to expand headcount; positioned to anticipate, control, and optimize Azure costs and align FinOps principals with operations
Business Challenges
Challenge 1
The biotech company sought to scale their Azure environment but lacked the required skill sets and wanted to avoid unpredictable headcount expansion costs.
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Challenge 2
The customer was struggling to maintain the technical knowledge of rapidly-growing Azure Native Cloud Services offerings and understanding where they can be leveraged to achieve business advantages.
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Challenge 3
They needed to be able to rapidly secure and onboard new Azure environments during M&A activities.
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Challenge 4
In addition, their security team was required to provide organizational assurance that the Azure environments are being kept up to date from governance and security perspectives.
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Why ePlus?
- ePlus’ depth of expertise in helping customers achieve their business goals via adoption of cloud services.
- ePlus had an existing relationship with the customer, providing professional services and various production solutions as well as first-call support and managed services for their network, firewall, wireless, and compute infrastructures.
- As the company looked to expand its capabilities in Microsoft Azure, ePlus was a natural partner to help evolve their capabilities and improve service to their internal end users as well as enhance their go-to-market strategies leveraging new native cloud technology offerings.
Solution
ePlus Cloud Managed Services for Azure
- ePlus engaged with the customer to discover business challenges and gather technical requirements to identify the best solution to address these issues and improve their ability to execute projects for the business.
- Cloud Managed Services provides a team of experts to manage their Azure estate, including assistance with deployment, configuration, 24x7x365 support, and ongoing service health management. This engagement expands ePlus’ role as the customer’s managed services provider to support their entire enterprise, whether on premises or in the public cloud.
Business Outcomes
- The biotech company is able to scale their Azure environment independent of hiring, training, or retaining headcount with service cost predictability along with the ability to anticipate, control, and optimize Azure costs by aligning FinOps principals with operations.
- They improved time-to-value and time-to-revenue for new projects using Azure Native Cloud Services while greatly reducing the time to secure and onboard new environments for potential M&A activities.
- The customer’s security team can provide organizational assurance for Azure governance and security standards.
- With a stronger 24x7 operations team in place to support their environment, they have reduced time to resolution for unexpected events.
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