Cancellation and No Show Policies

General Cancellation Policies

Instructor-Led Online Events

A cancellation or postponement of an enrollment in an online instructor-led event may be made with no penalty up to ten (10) business days prior to the start of the scheduled training. A cancellation or postponement of a scheduled online instructor-led event made less than ten (10) business days prior to the start time of the scheduled training will be deemed a “no-show”. No-shows for confirmed registrations will be assessed 100% of the list price of the scheduled online instructor-led event.

Instructor-Led Classroom Events

A cancellation or postponement of an enrollment in a classroom event may be made with no penalty up to fifteen (15) business days prior to the start of the first day of the scheduled training. A cancellation or postponement of a scheduled classroom event made less than fifteen (15) business days prior to the start time of the first day of the scheduled training will be deemed a “no-show”. No-shows for confirmed registrations will be assessed 100% of the list price of the scheduled classroom event.

Other Policies

Open-Enrollment Training Event Schedules

Open-Enrollment Class schedules are subject to change without notice based on minimum attendance requirements. ePlus inc. may cancel scheduled classes up to ten (10) business days prior to the scheduled start of the class for instructor-led classroom event or three (3) days for instructor-led online event, if certain attendance minimums aren't met. In most instances, a minimum of eight (8) attendees per class is required for a class to be held.

Customer Travel Costs

ePlus inc. will not be responsible for reimbursing prepaid customer travel costs. It is recommended that customers who elect to incur travel costs for an instructor-led classroom training class, schedule and purchase airfare and hotel accommodations with this in mind.

Refund Policy

Except for the cancellation policy described above, all payments and fees are nonrefundable. It is expected that students will assess the appropriateness of a training event by reviewing the course descriptions and schedules in advance of purchase or registration.

Group Rate Training Cancellation Policies

Instructor-Led Online Training

A cancellation or postponement of a confirmed, online instructor-led training may be made with no penalty up to ten (10) business days prior to the start of the scheduled course. A cancellation or postponement of a confirmed online instructor-led training made less than ten (10) business days prior to the start time of the scheduled course will be deemed a “Late Cancellation”. Late Cancellation’s will be assessed 50% of the list price of the confirmed online instructor-led training. If you wish to notify us of class cancellations or to make any changes please contact:

traininginfo@eplus.com

Instructor-Led Classroom Training

A cancellation or postponement of confirmed, instructor-led classroom training may be made with no penalty up to fifteen (15) business days prior to the start of the first day of the scheduled course. A cancellation or postponement of a confirmed, instructor-led classroom training made less than fifteen (15) business days prior to the start time of the first day of the scheduled course will be deemed a “Late Cancellation”. Late Cancellation’s will be assessed 90% of the list price of the confirmed, instructor-led classroom training. If you wish to notify us of class cancellations or to make any changes please contact:

traininginfo@eplus.com

Customer Travel Costs

ePlus inc. will not be responsible for reimbursing prepaid customer travel costs. It is recommended that customers who elect to incur travel costs for an instructor-led classroom training class, schedule and purchase airfare and hotel accommodations with this in mind.

Refund Policy

Except for the cancellation policy described above, all payments and fees are nonrefundable. It is expected that students will assess the appropriateness of a training event by reviewing the course descriptions and schedules in advance of purchase or registration.